Terms & Conditions: Stone Vale (Masonry) Limited ("SVM")
Registered in England & Wales No: 04913705
VAT Registration Number: 813740740
The following terms and conditions apply to all transactions and an order will be deemed to be acceptance of such terms and conditions. Any variation will only be valid if agreed in writing and signed by both parties.
Prices and delivery charges are in pound sterling (GBP) exclusive of VAT. VAT will be added to all charges at the current rate where applicable. SVM reserve the right to revise prices and details without notice. Note, where products are supplied in a pattern format involving several different sized products to complete a pattern SVM will only supply the pattern as a whole and not individual constituent parts.
Delivery charges will vary dependant on size, weight and distance from SVM. Once agreed, these will form part of the purchase price. SVM will endeavour to deliver all goods on the agreed date as stipulated on the order. However, a change of order may impact on the delivery date and this should be confirmed when amending an order. In the event of any one or more items being out of stock, SVM will inform the customer and give an estimated delivery date. Delivery will be to a mainland UK address only unless previously agreed. If no one is available at the address at the time of delivery, the driver will retain the goods, and SVM will await further instructions. Note, there will be an extra delivery charge in this situation, which must be paid before re-delivery. If the goods are to be left without the customer being present, then full payment must be received prior to delivery, and SVM cannot accept responsibility for incorrect delivery or loss of goods when the customer is not present to accept the goods. The delivery company, in most cases, will leave notification of the attempt to delivery. All delivery times and dates are subject to factors outside the control of SVM and SVM will keep the customer informed, but SVM cannot accept any liability for force majeure, war and other hostilities, civil commotion, accidents, strikes, lockouts, trade disputes, acts of restraints of government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of SVM. All orders will be delivered by a tail-lift lorry (with pump truck) so it is important that any restricted access details are advised prior to delivery, (Including any width and height restrictions to access the specified delivery address). Failure to let SVM know about any restrictions will incur an extra delivery charge if a redelivery is required. The load will be dropped, at the driver's discretion, to the nearest and safest point to your property. The driver cannot help with handling stone into your property, so please try to arrange for somebody to help with the offload. Note that delivery may take place any time Monday – Friday between 8.00am and 6.00pm (excluding bank holidays) and SVM are unable to offer timed deliveries. All deliveries will be delivered to the address stated on the order and this will typically be kerbside delivery, depending on the vehicle used. If kerbside delivery is not suitable, goods will be unloaded to the nearest easily accessible and safe access point for the address stated. SVM is not responsible for onwards handling at the property once initial delivery has been completed. All goods should be checked against order and an acceptance signed. If no signature is obtained, it will be assumed the goods are accepted in full. Shortage, damage and incorrect deliveries notified to SVM within 3 working days of receipt will, wherever possible, be rectified within a further 7 working days, subject to availability and transportation. Thereafter, any remedial action will be at the entire discretion of SVM. Customers should telephone +44 (0) 1937 534576 in the event of any issue relating to delivery or the goods themselves. SVM does not accept liability for lost working time or delayed delivery. The transport and carriage of goods by customers or their own contractor is entirely at their own risk. SVM cannot accept any liability whatsoever for any damage, loss or inconvenience arising out of the transport or carriage of goods where the customer has arranged such transport, or carriage.
Payment should be made by cheque payable to “Stone Vale (Masonry) Limited”, Delta, MasterCard, Solo, Switch or Visa at the time of order, unless otherwise agreed. All goods remain the property of SVM until payment is received in full. If payment is not received prior to delivery SVM reserve the right, unless previously agreed in writing, to charge interest on any payment or part payment not made within 30 days of order at a rate equivalent to 5% above HSBC base rate, calculated on a monthly or part month basis.
5. RETURNS POLICY
In the unlikely event that the customer is unhappy with the goods supplied, they can be returned to the SVM premises within 14 days of purchase and the purchase price will be refunded in full on conformation that the goods are in the same condition as delivered. SVM can arrange collection of the goods for a charge, which should be confirmed prior to requesting collection. Without exception, no returns will be accepted after 14 days. Shortages, damages and incorrect deliveries must be notified to SVM within 3 working days of receipt and, wherever possible, will be rectified within a further 7 working days subject to availability. A customer adviser is on call Monday to Friday between the hours of 10.00am and 4.00pm on 01423 815416. Where payment is made by a credit/debit card, any refund will be to the same account.A 15% restocking fee may apply.On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty.
6. RESPONSIBILITY FOR GOODS
The customer will be responsible for goods from the time when they are delivered. SVM will accept responsibility for goods whilst they are in transit so that, if they are damaged on arrival, under SVM return policy, SVM will replace free of charge. However this will be the full extent of SVM’s liability. SVM accepts no liability for suitability of goods ordered by the customer unless the customer specifically states in writing, prior to placing any order, that there are particular requirements for the product.
7. UNWANTED GOODS
Some of SVM products are made to order, which means that they cannot be exchanged or taken back at all unless the product is actually defective. If this is the case SVM will notify the customer that the item is non-returnable before the order is accepted. SVM will, wherever possible, provide material samples in advance. Custom made orders must have detailed specifications signed and agreed by both the customer and SVM prior to manufacture. Any delay in this is the customer’s responsibility.
8. CANCELLATION POLICY
Once placed, orders cannot be cancelled except where a non-refundable deposit has been taken by SVM. Where goods are not custom made SVM will agree to the cancellations of the order, provided that a minimum of two weeks notice is given of such intention prior to delivery.
9. HEALTY AND SAFETY
SVM intention is to comply at all times with the relevant UK laws including health and safety at work and Environmental Protection acts. It is strongly advised that all suitable precautions are taken off-site, as the majority of the products are heavy in weight. Note that gloves and goggles as well as other suitable safety clothing must be worn when handling products supplied by SVM. All customers are referred to health and safety guidelines in connection with goods as no liability shall fall on SVM once the goods have been delivered to the customer.
10. LAW AND JURISDICTION
These terms and conditions shall be governed and construed in all respect according to laws of England and shall be subject only to the jurisdiction of English Courts. If any provision in these terms is found to be invalid by any court, the validity of that provision will not affect the validity of the remaining provisions of these terms, which shall remain in force and effect. Failure by either party to exercise any right or remedy under these terms does not constitute a waiver of that right or remedy. Headings in these terms are for convenience only and will have no legal meaning or effect.
All designs and imagery used within the Internet site, publicity leaflets, advertising and publications is copyright of Stone Vale (Masonry) Limited and any reproduction must only be with the express permission of SVM in writing.